SmartFMSelfService is a self-service mobile portal to simplify and enhance the quality of service to your customers/ occupants through quick response times and better communication. This application enables the occupant to give more information about the complaint to the Call center.• End users can submit a complaint, Track, and provide feedback upon completion.• Ability to provide troubleshooting methods for repeated and common nature complaints.• Ability to record video, and take images while submitting the complaint.